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Frequently Asked Questions about Trade-In

  1. What is the Best Buy Trade-In Program?
  2. The Best Buy Trade-In Program offers a convenient way for you to bring used electronics to trade in for Best Buy Gift Cards. You must be 18 years old or older (except in AL or NE, 19 or older) to take advantage of the program. The Trade-In Program is not available at all locations; check BestBuy.com/TradeIn to find the nearest participating store.

  3. Which stores participate in the Best Buy Trade-In Program?
  4. Most stores participate in the program. The stores that currently do not participate in the program are:

    California

    • 106 Palmdale
    • 774 Tustin

    Colorado

    • 211 Colorado Blvd.
    • 2740 Cherry Creek Shopping Center

    Washington D.C.

    • 801 Tenleytown
    • 1092 Columbia Heights

    Georgia

    • 519 Douglasville
    • 2915 Arbor Place Mall

    Louisiana

    • 495 Baton Rouge
    • 1157 Millerville

    Massachusetts

    • 2883 Westgate Mall
    • 1126 South Bay

    New York

    • 458 S. Setauket
    • 824 Patchogue
    • 200 Commack
    • 345 Huntington Station
    • 442 Bay Shore
    • 809 Riverhead
    • 454 Westbury
    • 467 Levittown
    • 950 Valley Stream
    • 1467 Baldwin
    • 2986 Green Acres Mall
    • 1940 Sunrise Mall

    Puerto Rico

    • 1090 Rio Hondo
    • 1118 Hato Rey
    • 1496 Plaza Carolina

  5. What can I trade in?
  6. Check BestBuy.com/TradeIn for current offerings. We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. We also offer responsible recycling for these and most other electronic products. For more information on our Recycling Program, see BestBuy.com/Recycle.

  7. How much do I get for my stuff?
  8. The age, condition, and accessories included will affect the trade-in value of your items. Use our estimator at BestBuy.com/TradeIn to get an estimate for what your item may be worth. Best Buy will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.

  9. How do you assess the condition of my product?
  10. Our employees grade the condition and perform a functionality check. At a minimum, in order for us to accept a device it must turn on and function as a user would normally expect. There can't be missing power supplies, and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection:

    Condition Grades:

    GOOD. The device is fully functional with no technical problems and has no scratches, dents or dings. Shows signs of normal use.

    FAIR. The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Moderate physical damage and fully functional.

    BROKEN. Significant physical damage or does not function properly.

    NOT ACCEPTED. There is an issue with the device so that the device is not eligible for trade-in, including but not limited to the following:

    RECYCLE. Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.

    If the device is not accepted for trade-in, we can responsibly recycle it for you at no cost. To learn more about our Recycling program, see BestBuy.com/Recycling.

    Important note:

    For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the "Find My iPhone/iPad/iPod" before the start of the trade-in transaction.

    How to Turn Off "Find My iPhone/iPad/iPod"

    For Android 5.0 or newer, you must reset device to factory settings before the start of the trade-in transaction.

  11. What do I need to include with my product?
  12. Please include any manuals, remote controls, power supplies, other accessories and packaging that came with the product. To the extent these are missing, this will impact the trade-in value offered. You are responsible for removing any data from your device before providing the product to us. Under no circumstances will Best Buy be liable for any loss of any data or media from products provided to us for trade in or recycling. For help on removing your personal data and wiping your hard drive clean, see this video from Geek Squad®.

    Please also note that to be accepted for trade-in, your item must have a visible serial number. It should not be removed, scratched off or manipulated in any way.

  13. What happens to the item I trade in?
  14. Your device may be:

  15. Why doesn't my Best Buy location participate in the Trade-In Program?
  16. Best Buy stores offer the Trade-In Program subject to local restrictions and requirements. Based upon such conditions we are not able to provide our Trade-In Program in all store locations.

    If there isn't a participating Best Buy Trade-In location near you, we may accept your trade in online. Simply go to BestBuy.com/TradeIn, see if your item is eligible for trade-in, and then get an estimate for what your item may be worth. We'll cover the costs for you to ship it to us and then, if we accept your item for trade-in, we'll send you an electronic Best Buy gift card for the value of your item.

  17. Can I trade in more than one item at a time?
  18. Our in-store Trade-In Program is intended for the convenience of our retail customers and is not designed to handle large volume or commercial transactions.

    Customers are limited to no more than three (3) of the same product per day, except as noted below.* Customers interested in trading units in excess of this limit should contact Customer Service at tradein@bestbuy.com for a custom quote.

    Video games

    Limit three (3) copies of the same title and platform in a 12-month period. For example, three (3) copies of Madden for Xbox or Playstation.

    Cell phones

    Limit five (5) cell phones of the same model in a 12-month period.

    All other products

    Limit three (3) items of the same model in a 12-month period.

    *We reserve the right to refuse any trade-in or limit quantities for any reason. These product limits are subject to change at any time. Please note that there may be additional product limits associated with promotions.

  19. What if I am a business or institution?
  20. Please contact us using our Trade-In Customer Service contact form, as our in-store program is for the personal, non-commercial use of our customers.

  21. What does it mean that my Best Buy store location "Accepts Trade-In with Receipt Only"?
  22. In some Best Buy locations, due to local requirements, we can only accept trade-in of items for which you have a valid Best Buy receipt.

  23. What if I feel that I should receive more value for my product? Will there be room for negotiation and feedback?
  24. No. While we welcome and value feedback from our customers, our trade-in values are fixed at the time of our evaluation based on the type of product traded in, its market value, and its condition.

  25. How do I get started?
    1. Go to BestBuy.com/TradeIn
    2. See if your item is eligible for trade-in
    3. Get an estimate for what your device may be worth
    4. Find a participating Best Buy location near you or complete your trade-in online.

  26. How does in-store Trade-In work?
    1. Check to see if your item is eligible for trade-in and what it may be worth, then find participating Best Buy locations near you at BestBuy.com/TradeIn .
    2. Bring your qualifying electronics, any included accessories and a valid U.S. state driver's license or state-issued photo identification card to a participating Best Buy location.
    3. We'll grade your product's condition and verify its functionality.
    4. Based on these factors and the current resale values, we'll determine how much we will offer you for your device.
    5. If you accept, we require you to present a valid U.S. state driver's license or state-issued photo identification card, sign a statement of ownership, and agree to the terms and conditions. There may be additional personal information required to complete the transaction based on the jurisdiction's secondhand dealer laws. For more details, please speak with a Blue Shirt.
    6. We'll then give you a Best Buy Gift Card for the value of your device. You can use the gift card toward purchasing any item sold in store or online.
    If your product does not have trade-in value, we can recycle it responsibly.

  27. What is the process if I want to trade in my item online?
    1. Go to the Best Buy website BestBuy.com/TradeIn and select the product you want to trade in. Answer a few questions about your item and we'll give you an estimate of the trade-in value of your item..
    2. If you agree with the estimate, create an account and then print out a free UPS shipping label. Drop off your item at a UPS store or call UPS to arrange for a home pickup. Your item must be received within 14 days of the estimate or Best Buy has the right to revise or withdraw the estimate for trade-in or credit value. Any promotional offers may no longer be valid, depending on the terms of the promotional offer, if the item is received later than 14 days from the date of the estimate. If you experience technical difficulties, contact our customer support using our Trade-In Customer Service contact form.
    3. We'll grade your product's condition and verify its functionality.
    4. We'll evaluate your item, confirm the final offer with you via e-mail, then e-mail an electronic Best Buy gift card to you within seven to nine days after receipt of your item.

  28. How should I package my item?
  29. If you drop off your item with a shipping carrier such as UPS, please keep a drop-off receipt for your records.

    Please follow these shipping tips:

    You are responsible for removing any data from your item before providing the product to us. Under no circumstances will Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing your personal data and wiping your hard drive clean, learn more from Geek Squad®.

    You are responsible for disabling the lock on devices with iOS 7.0 and above or Android 5.0 or newer before the start of the trade-in transaction.

  30. Can I track my online trade-in?
  31. You can log in to the Trade-In Center and select My Account at any time to see the status of your trade-in.

  32. If I trade in my item online, what happens if after the item is received at the Trade-in Center, Best Buy's evaluation of the item is different than the quote based on my description?
  33. You will receive an e-mail explaining why a different value was assigned. You have the choice of accepting the updated quote, or having the item returned to you at your cost.

  34. What if I send my item in and decide I want it back?
  35. If the transaction is not yet completed, and a gift card has not yet been issued, the item can be returned if you pay the return shipping cost

  36. What happens if I choose to recycle my item online?
  37. It's simple:

  38. What is the difference between trading in at a Best Buy store or on BestBuy.com?
  39. Trading in at participating Best Buy store locations allows you to instantly get a Best Buy gift card once your trade-in has been accepted. You'll have to ship us your items - but we'll cover the cost. We'll then e-mail you an electronic Best Buy gift card within seven to nine days of receipt of your item if we accept your item for trade-in.

  40. Why do you collect personal information and what do you do with it?
  41. In some locations, the Best Buy Trade-In Program is subject to state and local secondhand dealer laws, which regulate the buying of used personal property. Many of these laws require businesses to collect information about the seller and the purchased product and report it to law enforcement in an effort to reduce crime and recover stolen property. In some locations, to comply with applicable law, the personal information collected may include:

    Best Buy also reports certain information about trade-in transactions voluntarily in other locations. Additionally, Best Buy may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Best Buy reserves the right to report, and may be required to report, to law enforcement agencies any activities that Best Buy believes to be unlawful. Best Buy may share certain information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. For more information on our privacy practices, please review the Best Buy Privacy Policy.

  42. How can I get help with my trade-in?
  43. You can get help several ways:

    Over the phone, by calling toll-free 1-888-602-6963

    Online chat during phone hours.

    E-mail using our contact form. We'll respond within one business day.

  44. Why doesn't a Trade-In promotion apply to my device?
  45. From time to time, Best Buy runs special promotions to work in conjunction with our Trade-In Program. These promotions are usually available for a limited time and only apply to specific products. Due to the nature of these promotional offers, your trade-in device may not be eligible for these offers. Please refer to the offer details. If you continue to have questions about your product's eligibility, please speak with a Blue Shirt.

 

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