Best Buy Trade-In

This contact form is no longer in use.

For help with an in-store trade-in, please visit the customer service desk at the store where you plan to or have already traded in your device.
For help with an online trade-in, please contact onlinetradein@bestbuy.com. Typical response time is within 2-3 business days, Monday-Friday.
For general questions about Best Buy's Trade-in Program, please contact tradein@bestbuy.com. Typical response time is within 2-3 business days, Monday-Friday.

Best Buy Trade-In Support cannot assist with Trade-Ins being made to a mobile wireless carrier. Any questions or concerns regarding this type of trade-in should be directed to your local store, if you picked up your new activated item there, or to Best Buy Customer Care at 1-888-BEST-BUY. Please note that this is the Best Buy general customer care line and is not specific to trade-in concerns.