Return to  Arrow

Contact by phone 1­-888-602-6963

Customer Service And Support

Contact Us

Toll free customer service #: 1-888-602-6963
Hours of operation: Monday - Friday 8:00am-4:30pm PST.
Closed Most Holidays.
Customer service response time: We will respond to an email request within one business day.
Use our Trade-In Support contact form.

Submit Feedback
Your comments and suggestions are important to us. Let us know what you think about the Best Buy Technology Trade-In program by using our Trade-In Support contact form.

How To Cancel A Trade-in
To cancel a trade before shipping the item, use the Trade-In Support contact form, include your name and trade-in number, and specify what you want cancelled in your transaction.  We will send you an e-mail confirming the cancellation. You may be asked, but not required, to provide a reason for cancelling the trade.

Once we have confirmed receipt of your trade, the transaction cannot be cancelled.


Trade-In Estimator
© 2004 - 2016 Best Buy Inc.