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How It Works

Getting Started Four Easy Steps Trade-In Confirmation Shipping Shipping Methods Erasing And Backing Up iPods Packaging Guidelines

Payments And Pricing Determining System Condition Receiving Payment

Getting Started

Follow four simple steps to trade in equipment:

• Step 1 -- Use the Estimator to receive an instant estimate of your trade-in value.
• Step 2 -- If the value is acceptable, register with the Best Buy Trade-In Center.
• Step 3 -- Complete the transaction, print a prepaid shipping label and ship your items to our trade-in center.
• Step 4 -- A Best Buy gift card will be mailed about 7 to 14 days after receipt of your item.

Trade In Confirmation
After completing the trade-in form, you will receive an e-mail confirming the items you are trading in, the trade-in number and the estimated value of the items. We recommend you keep a copy of this e-mail for your records.

You must ship your trade-in items within 30 days or the estimated value will be invalid. If you experience technical difficulties, use our trade-in support contact form.

Get started now with the Trade-In Estimator.

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Shipping

Shipping Methods
A shipping label and address can be printed from your Submission Acceptance e-mail.

Please note: Standard ground shipping costs are included when you accept an estimate and generate a prepaid shipping label.

When dropping off your item with UPS, we advise you to retain a drop-off receipt for your records. Please, do not drop off the item at any of the UPS drop box locations, as you will not be provided with a receipt when using this method.

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Erasing And Backing Up iPods
When trading in iPods, back up and erase all data from the hard drive and restore to factory settings. Any data left on your system may be accessible to others.

Methods for backing up and/or erasing data can be found here.

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Packaging Guidelines
Before packaging ipods, please read guidelines for removing personal music/data from iPods.

When packaging a computer for trade in, include the operating system software (Macintosh or Windows) on CD or diskette, along with the certificate of authenticity, the end-user license agreement and manuals.

If your system was shipped with a restore CD, each of the above items will be on the restore CD, and not packaged separately. If you have a Microsoft operating system, please erase the operating system software from the device.

Also, try to include any documentation and accessories that originally shipped with your item, these items may include: warranty cards, keyboards, mice and connection cables. Failure to include normally included items or accessories will impact the value of your trade.

Do not include a CRT monitor unless the system has a built-in monitor. Because of their weight, CRT monitors are not accepted for trade in.

You will be responsible for all costs associated with packaging and insuring previously owned systems.

Please follow these shipping tips:

• Wrap the items using plenty of bubble-wrap, foam packaging or other packing supplies around fragile items. Include all components of the system for return.
• Package the system in a sturdy cardboard box designed specifically for shipping. Boxes are also available for purchase prior to the transaction. 
• Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape.
• Attach the shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label. 
• Call UPS or drop off the package at a UPS shipping location. Be sure to keep the tracking number for proof of return. You may also ship at your own expense using the carrier of your choice as long as they can provide you with a Shipment Tracking Number and proof of delivery.
• Traded items must be shipped within 30 days of the trade-in request submission date, or you will need to re-apply for a new trade-in estimate. Your system must be received by the date shown on the shipping form; if it is not, the estimated value will not be valid.

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Payments And Pricing

Determining System Condition For Trade In
Our Trade-in Center will perform an inspection upon receipt of your system. Because the condition of the system plays a part in determining its value, you must accurately state the system's condition.

The three condition levels include:

• Excellent -- the system is in excellent working condition and needs no refurbishment. The body of the product is clean and in LIKE NEW condition - and all parts of the item operate as they did when the item was new.
• Good -- Fully functional - with no technical problems, may have a few "normal wear" scratches, smudges.
• Poor -- Functional and in working condition for the intended purpose with no major technical problems. The item may have cosmetic defects such as dents, scratches, stickers smudges. A battery door may be missing, or there may be a crack in the case.

Receiving Payment
A Best Buy gift card with the trade-in credit on it will be mailed to you at the address you provided when you registered at the online Trade-In Center. A Best Buy gift card or a check will be mailed to you about 14 days after receipt of your item.

The estimated value is not final until the item has been verified.

Please read the Terms and Conditions for further guidelines related to pricing and payment.

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