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Frequently Asked Questions about Trade-In

Q: What is this program?

A: This is a program where you can go to our Online Trade-In Center, find out the value of the technology items you are replacing (or just not using anymore), and then mail it (FREE) in to the Center. A gift card will be mailed within seven days of receipt of your item.

Q: What can I trade-in?

A: Currently you can trade-in:

• Digital Cameras and Camcorders
• iPods
• PC and Apple Laptop computers
• PC and Apple Desktop computers
• LCD Computer Monitors
• Car Audio Receivers
• Home Audio Receivers
• HD-DVD Players
• Gaming Systems
• Multi-media projectors
• PDAs and Hand-held computers
• Cell Phones

Q: Can I trade-in anything in the listed categories?

A: No. The item must be in good working condition, and some older models that no longer have any retail value are not accepted. The best way to find out is to visit the online trade-in center.

Q: Is trade-in limited to items I bought at Best Buy?

A: No.

Q: How much will I get for my item?

A: Age, condition and accessories will affect the value of your product. We all know that the value of electronics tends to decrease rapidly. Items more than 2 years old tend to have relatively low resale value. The best way to find out is to visit our trade-in center at www.bestbuy.com/tradein.

Q: What is the process?

A: Go to the Best Buy website www.bestbuy.com/tradein and select the product you want to trade-in and answer a series of questions about the item. The Trade-In Center will offer you a price, and if you accept, you will be asked to provide your personal information. You will then printout a FREE UPS shipping label. The item can be dropped off at a UPS store or you can call UPS for a home pickup.

Q: How long will it take to get the gift card?

A: A gift card will be mailed about 7 to 14 days after receipt of your item.

Q: What happens at the Trade-in Center?

A: The item is received, inspected, tested, and a gift card is issued. If the item is capable of storing personal data (MP3 players, computers, etc.) the data is wiped according to Best Buy standards before it is liquidated.

Q: When the item is received at the Trade-in Center, what happens if it is not worth what was quoted?

A: You will receive an email explaining why a different value was assigned. You have the choice of accepting the revised price, or having the item returned to you at your own expense.

Q: What happens to the item I trade in?

A: Once the transaction is complete the item will be cleaned, any personal data will be wiped from the device according to Best Buy data privacy standards and then it will be resold through secondary market channels like eBay.

Q: What if I send my item in and decide I want it back?

A: If the transaction is not completed yet, and a gift card has not yet been issued, the item can be returned if you pay the return shipping costs.

Q: What happens if I choose to recycle something?

A: You print out a pre-paid UPS shipping label that will send your item directly to our recycling partner, where the item will go through a reclamation process. Our partner is Materials Processing Corporation (MPC). They are an authorized recycler. You can find out more about them at http://www.materialsprocessing.com. Any personal data on your device will be wiped or destroyed according to Best Buy standards

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