OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Best Buy Co., Inc.
We value the relationship we have with our customers and are committed to
responsible information-handling practices. We take great care in safeguarding
your personal information and in complying with all applicable federal and state
privacy laws and our own internal standards and best practices.
The following Privacy Policy
describes the information and privacy practices for the Payment processing and
checkout services of Best Buy Outlet stores on eBay.com and Overstock.com, The
Best Buy Private Store and Auction, and The Best Buy Trade-in Center
(collectively referred to as the Best Buy Outlet Stores) where we may collect
personal information. Please note that these websites are administered by our
service partner Dealtree and so some contact information differs from other Best
Buy services. When you provide us your personal information, you consent to the
information practices described in this policy.
This Privacy Policy may not apply to Web sites
that are accessible through the Best Buy Outlet Store sites. Our Web sites may
contain links to other sites operated by third parties, including but not
limited to third-party sites that display the Best Buy trademarks. We encourage
you to read the privacy policies of those other sites to learn how they collect,
use, share and secure your information.
The Best Buy Companies adhere to the following privacy principles both online
and offline in the collection, use, sharing and security of customer
information:
- NOTICE. When we ask for your personal
information, we'll tell you why we need it and what we'll do with it.
- CHOICE. When we contact you for
marketing purposes, we'll let you know how to remove your name from future
marketing efforts.
- SHARING. When we share your
information with other companies to help us provide our services to you, we
will require them to comply with all applicable legal requirements regarding
the privacy of your information.
- SECURITY. We will use reasonable
security measures to protect your personal information during transmission
and storage.
Best Buy Co., Inc. is the parent company of the
Best Buy Companies, and as such, if you provide information to any of the
businesses, stores or Web sites owned or operated by Best Buy (including the
Best Buy Outlet Stores), this information may be combined or shared between
current or future Best Buy Co., Inc. entities and subsidiaries. The Best Buy
Companies operate businesses, retail stores and Web sites under the names Best
Buy (BestBuy.com), Future Shop (FutureShop.ca), Best Buy Canada (BestBuyCanada.ca),
Magnolia Audio Video (Magnoliaav.com), Geek Squad (GeekSquad.com), Pacific
Sales, (PacificSales.com), SpeakEasy, (Speakeasy.net), Audio Vision (Avisions.com),
among others.
Each member of the Best Buy Companies, and/or
each Web site established by a member of the Best Buy Companies, may have its
own privacy policy, which it may modify as needed consistent with these
principles.
BEST BUY OUTLET STORES PRIVACY POLICY
INFORMATION COLLECTED BY BEST BUY OUTLET STORES
We may collect personal information such as:
" Contact information including name, mailing address, phone number, e-mail
address.
" Purchase information including credit card number, billing and/or shipping
information.
" Demographic information including age, personal interests and product
preferences.
While shopping or taking advantage of services available from us, we may ask
that you provide personal information. For example, we may request personal
information when you:
- Purchase products or services
- Set up an online account
- Schedule a delivery or an installation
- Participate in a sweepstakes, promotion or
survey
- Contact us with a question or concern
- Participate in other activities with Best
Buy Outlet Stores
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not
limited to;
- Fulfill requests for products, services or
information
- Track and confirm online orders
- Deliver or install products
- Provide customer services
- Administer sweepstakes, promotions or
surveys
- Offer new products and services
- Improve the effectiveness of our Web sites
and marketing endeavors
- Conduct research and analysis
- Send marketing communications
- Perform other business activities
SHARING YOUR PERSONAL INFORMATION
Best Buy Outlet Stores do not sell or rent your personal information to third
parties.
We may share your personal information within the Best Buy Companies. These
companies may use this information to offer you products and services that may
be of interest to you. In addition, we may share customer information with
certain third parties such as our agents, service providers and other
representatives for limited purposes. For example, we may share personal
information with third parties to perform services on our behalf such as:
- Fulfilling our customers orders
- Sending marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Conducting research, analysis or
administering surveys
- Sending mail and e-mail
- Processing credit card payments
- Customer Service
The third parties with whom we conduct business
are only authorized to use your information to perform the service for which
they are hired and are required to abide by the terms of our privacy policy,
including taking reasonable measures to ensure your personal information is
secure.
From time to time, we may be required to share personal information in response
to a valid court order, subpoena, government investigation, or as otherwise
required by law. We also reserve the right to report to law enforcement agencies
any activities that we, in good faith, believe to be unlawful. We may share
certain personal information when we believe that such release is reasonably
necessary to protect the rights, property and safety of others and ourselves. We
may also transfer personal information in the event of a corporate sale, merger,
acquisition, dissolution or similar event.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Best Buy is an opt-out organization. Once we receive your information, we
may send you marketing communications that contain valuable offers, promotions
and other content. You always have the ability to opt-in or opt-out of
receiving future marketing communications from Best Buy Outlet Stores.
To opt-out of or opt-in to receiving marketing communications from Best Buy
Outlet Stores, please take one of the following actions:
Phone: (866) 246-1776 (option 1)
1. E-mail: bestbuy@dealtree.com
2. Regular mail:
Best Buy Outlet Store
c/0 Dealtree Inc.
16901 Jamboree Rd
Irvine, CA 92606
If you send an e-mail or letter request, please
be sure to include your full name, address, phone number and e-mail address and
indicate specifically what type of marketing communication(s) (e.g., e-mail,
direct mail and/or phone) you wish to receive or stop receiving. This will
ensure we identify you correctly in our systems and accurately process your
request.
Best Buy will take the appropriate steps to implement your request to opt-out of
or opt-in to receiving marketing communications. Please note that due to
production, mailing and system timelines, in order to remove you from our
marketing lists, it may take up to;
- 10 business days for e-mails
- 30 days for phone calls
- 6 weeks for direct mail
Until that change takes effect, you may still
receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing
communications, you may still receive business-related communications such as
order confirmations, product recall information, loyalty program membership
status or updates or other organization-related communications.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are shopping online or in our stores, we take reasonable precautions
to secure personal information we collect from you.
Safe Shopping Policy on Best Buy Outlet Store Web sites
Because the security of your personal information is a high priority, we
have taken numerous steps to ensure that it is processed confidentially,
accurately and securely. The Best Buy Outlet Stores sites use encryption
technology, such as Secure Sockets Layer (SSL), to protect your personal
information during data transport. SSL encrypts ordering information such as
your name, address and credit card number.
Choosing a Personal Password
When you create an account, you need to create a personal password. To
maximize your level of protection, you should choose at least 6-30 characters
including a combination of both letters and numbers. You are responsible for
maintaining the confidentiality of your password and account information.
Cookies
A cookie is a small data file that a Web site or e-mail may send to your
browser, which may then be stored on your hard drive. Our Web sites and e-mails
use cookies to create a more personalized shopping experience for visitors to
our site. Cookies simulate a continuous connection they let us remember
information about your preferences and session, and allow you to move within
areas of our Web sites without reintroducing yourself.
UPDATING YOUR PERSONAL INFORMATION
Best Buy Outlet Stores want your information and marketing preferences to be
accurate and complete.
To update your name, address, phone number and/or e-mail address:
Phone: (866) 246-1776 (option 1)
1. E-mail: bestbuy@dealtree.com
2. Regular mail:
Best Buy Outlet Store
c/0 Dealtree Inc.
16901 Jamboree Rd
Irvine, CA 92606
If you send an e-mail or letter request, please
be sure to indicate your current information and the requested changes you would
like made.
COLLECTION OF CHILDRENS PERSONAL INFORMATION
We do not knowingly or intentionally collect personal information online
from children under the age of 13. We are committed to protecting the privacy of
children.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact us to report a suspected privacy or security breach or to
submit privacy or security-related questions or complaints. After receiving your
inquiry, we will respond within five business days. You may contact us in the
following ways:
Phone: (866) 246-1776 (option 1)
1. E-mail: bestbuy@dealtree.com
2. Regular mail:
Best Buy Outlet Store
c/0 Dealtree Inc.
16901 Jamboree Rd
Irvine, CA 92606
PRIVACY POLICY CHANGES
As we continue to improve our services and features we provide, this policy
is subject to change. If there are changes or additions to this privacy policy,
we will post those changes here or in other formats for you to review. If we
change our practices in such a way that your personal information may be used or
shared in a manner not described in the privacy policy at the time you provided
it, we will give you the opportunity to opt-out of having your information used
or shared in that new manner.
Last revision date: 08/15/07
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